Warranty Time for POCT devices
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To all,
I would like to ask the group a question and the more feedback the better.... since the vendors monitor the list server.
I am interested the POCT experiences with the warranty time frame for any devices that are sent back to the vendor and repaired/replaced. (glucose meter, ISTAT, EPOC, AVOX etc.)
For some instruments, this may be dependent on the contract.
My Bio Med department receives 90 days as a standard on items like installed devices that are serviced (MRI, CT, XRAY)
Most warranties that I have experience with are only 30 days from shipping. This is not long enough in my opinion.
A replacement handheld comes in and sits in the box for 6 weeks prior to validation.... then breaks 15 days post validation. This is a frustrating and expensive cycle. I think that if the vendor is going to fix things and send them to me-90 days should be the standard-especially since some vendors continually repair/recycle instruments that are 20 years old.
Has anyone else had an experience like this? Are there warranties in the market that are longer than 30 days?
Any and all feedback is welcomed.
Thanks.
I would like to ask the group a question and the more feedback the better.... since the vendors monitor the list server.
I am interested the POCT experiences with the warranty time frame for any devices that are sent back to the vendor and repaired/replaced. (glucose meter, ISTAT, EPOC, AVOX etc.)
For some instruments, this may be dependent on the contract.
My Bio Med department receives 90 days as a standard on items like installed devices that are serviced (MRI, CT, XRAY)
Most warranties that I have experience with are only 30 days from shipping. This is not long enough in my opinion.
A replacement handheld comes in and sits in the box for 6 weeks prior to validation.... then breaks 15 days post validation. This is a frustrating and expensive cycle. I think that if the vendor is going to fix things and send them to me-90 days should be the standard-especially since some vendors continually repair/recycle instruments that are 20 years old.
Has anyone else had an experience like this? Are there warranties in the market that are longer than 30 days?
Any and all feedback is welcomed.
Thanks.
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Sheryl
This is a great question and suggestion.
I do suspect you are correct about warranties/replacements for an extended length of time being written into the contract/agreement. The two POC instruments we have in largest number are able to be 'traded in' if they qualify through Tech Service for the life of the agreement/contract (from what I understand from the folks who do the agreements).
The devices we have which are comparatively limited in number (eg hemoglobin, A1cs) do not have agreements and have very short warranties.
This has always felt a bit wrong, especially as the devices can last up to 20 years. I do have to say this for the vendor, they did not charge me the repair fee when I sent in Sig Elite that the manufacture date was 2005, because they could not fix it and also it was so old they could not find it in their system. We had to purchase a replacement device. This vendor also offers loaner devices, when they are in stock and for a fee. But then I have to also do a verification on the device to put it in service. And erase memory before sending it back.