NOVA StatStrip Glucometers mis-scanning

I notice it every once in a while and it almost always is damage on the wristband. We switched wristbands a few years ago and it greatly reduced errors.

Yes, meter version 1.0 we have had issues with the glucose meters scanning incorrectly patient arm bands. What we are finding is that some printers do not print a clean barcode. There is some carryover (smearing) to the next line(s). The lines on the barcode are not crisp and clean as we would wish at some department locations. We have to put a ticket into our IT to clean up the armband printer. 
Our testing of meter version 2.0 with the better scanner is showing that it is not having that same issue with misreading those armbands with carryover in printing. We are hoping this helps.
However, our staff are still not doing what they should in selecting downtime override, confirm what you scanned with what the meter is showing. This would help immensely if people would do as asked on this ID confirmation with positive patient ID is not supplied.

We are actively working with Nova on this issue.  They have released a new FW version (1.4.14.18) that was supposed to address the issue.  We have reported issues of it still happening even after the update.  Our issue- as reported from end-users is that an armband is scanned but the previous patient information is populating the PPID screen.  Is this your experience as well?

We have also run into this problem.  Our system switched from the plastic armbands to the paper ones and noticed a large increase in mis-scans.  We also tried to catch the errors in real time so we could check the armband of the patient. 99% of the armbands were damaged or smudged.  When compared to known patients on the units, our mis-scans seemed to be off by one number somewhere in the CSN#. New armbands are on order.   

We have been dealing with this since 2021. Ours is not singular to Nova though. It occurs on all our POC devices, it is just that Nova has the highest volume. IOur CSN's are 9 digits long. We see numbers switched, but we also see digits cut off and then 4 random numbers attached making it 12digits.  It started happening wihen we switched from Optime printing to Epic printing. We also see an uptick when the print heads wear down. We have worked with Epic, Nova and Zebra (paper) to come to a resolution, but it is still occurring. We are attempting to educate in the moment when it happens. I have attached our "badge buddy" that is handed out to all Nova trainees. Small card they can attach to their badge reel along with our hospital overhead alarms, order of draw tubes, etc.

Badge Buddy_Updated 07162024.pdf