Investigation for CAP Survey

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Dear team,
Our QA department has requested a follow-up investigation of the AVOX Total Hemoglobin CAP survey results because, over the past three survey events, all specimen results have fallen on the same side of the peer-group mean.
I have two concerns and would appreciate your guidance:
  1. All three CAP surveys passed the CAP acceptance criteria, and the results were very close to the peer-group mean, with SDIs within 1.0. Given the small magnitude of the observed bias, is a formal bias investigation necessary?
    Attachment.
    AVOX CAP Evaluation Report.png
  2. The AVOX calibration curve is established by the manufacturer, and POCT is unable to independently recalibrate or adjust the calibration curve to correct a small systematic difference from the peer-group mean. If an investigation confirms a minor positive bias but QC, calibration verification, and CAP performance remain acceptable, what meaningful corrective action could we take to improve the performance?
I would appreciate your advice on how you recommend we respond to the QA request and what level of investigation would be appropriate.

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Danni Zheng
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