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Melissa Stein liked a reply on topic Re: Nova StatStrip Meters not Compatible with Dock

Thursday, Sep 24, 2026 at 10:40 AM

Re: Nova StatStrip Meters not Compatible with Dock

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Tantress (Tammy) Sumner posted a reply on Re: Nova StatStrip Meters not Compatible with Dock

Thursday, Sep 24, 2026 at 10:29 AM

Said: Yes ma'am. We have had that issue. You have to return the meter for a replacement. We have also had an issue where the indicator light burn out / stopped working. Thanks, TAS Tantress (Tammy) Sumner MLT (ASCP) MT (HEW) Point of Care C...

Autilia Sisti posted a reply on Re: Nova StatStrip Meters not Compatible with Dock

Thursday, Sep 24, 2026 at 10:23 AM

Said: Hi Sarah- We have had this happen a few times, where the meter "shorts" the dock (even the spare battery light goes off). When this happens at our facility, we return them to Nova.

Sarah Polnow posted a new Topic

Thursday, Sep 24, 2026 at 10:10 AM

Nova StatStrip Meters not Compatible with Dock

Has anyone experienced where a meter will not connect to a dock not lights) but will work with a different meter? I have reached out to Nova and they said it happens rarely, but sometimes the meters are not compatible with the docks. When this meter was on said docks and all pieces would get overheated and warm/hot to touch. Now it happened on another I wanted to see if anyone had this issue.

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Chad Stonitsch has joined the group.

Thursday, Sep 24, 2026 at 9:33 AM

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