Replacement Nova StatStrip glucose meters - issue with connecting to wi-fi

I got a fix. i contacted NovaBiomedical. They sent me a file for the firmware 4.50.8.80. saved this file on my system. Don't open, just right click and save.  We use NovaNet. Turned off the wi-fi on the new meters for when we upload the new firmware it is coming directly from a wired dock. Went to meter setup and to firmware in NovaNet. in firmware assignments, selected the + and then selected the firmware uploader and selected the file i got from NovaBiomedical and said Upload selected firmware. Next i went to my locations in Firmware assignments. I could now see the K2 4.50.8.80 _en in my selection options. Selected the + under location and selected update immediately and assign.
downloaded my new meters for the location we had set up in NovaNet. confirmed that the meters stated in view setup the host version is 4.50.8.80. Turned on wi-fi, ran QC. The icons for wi-fi and the upside down T were active!  Checked QML/Telcor, which is our resulting and operator middleware and the results showed up. Yah...Have to confirm with NovaBiomedical the difference in having the 4.50.8.80 versus 4.50.8.81. Seems our old meters had host version 4.40.8.70 so not going backward from what we are currently using, just going backward from what the new meters have configured.

I am also having this issue. I called Nova, and at first they tried to make me re-setup the device. Once he realized it was only working on a wired dock for me and not connecting to wireless, he had me check the firmware of my new meter. It was the 4.50.8.81, and he said they were downgrading their firmware to 4.50.8.80 and sent me the file. Unfortunately, I do not have the option he was talking about to upload firmware, and neither does our LIS person. It could be our version of NovaNet, I don't know. I emailed Tech Support back to ask what our next steps are. I wish Nova would have notified their customers about this. If anyone has any suggestions on how to upload this file, please let me know.

Heather!! I identified the same thing. Our wifi was not working for the 4.50.8.81. I also did not have a log in that gave me access in NovaNet to update Firmware and add the file they sent me. I called back and got on a share screen. They logged in and updated for me in real time.

Good luck!
Erika

Erika--thank you so much. I will try that now, I appreciate your response!

The final resolution I received just today was to send the meter back for replacement.  We do not use NovaNet at our facility, we only use RALS and I tried uploading the firmware to RALS to put on the meter we were having issues with and it will not revert the firmware to a lower version.  It would update meters I had with older firmware, but still didn't resolve my issue with this replacement meter with the 4.51.8.81 firmware.  The tech support rep I was dealing with said that they would need a device replacement, so I am awaiting another replacement meter to be sent to me, and have been assured that it will have the proper firmware version on it when received.