POCT and Service Now tickets
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Good morning,
Has anyone set up POCT issues through a service now process or any type of formalized process for issues? We just recently created a Point of Care category in our Service Now/My Tech system. We have staff either email or enter a ticket for any issues they are having for POCT from expired operators needing updated to instruments that need repair to incorrect results, etc. I wanted to know how people are documenting the time it takes to resolve issues. Any examples you can give for times would be appreciated :).
Has anyone set up POCT issues through a service now process or any type of formalized process for issues? We just recently created a Point of Care category in our Service Now/My Tech system. We have staff either email or enter a ticket for any issues they are having for POCT from expired operators needing updated to instruments that need repair to incorrect results, etc. I wanted to know how people are documenting the time it takes to resolve issues. Any examples you can give for times would be appreciated :).
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Tilly