Test operator non-compliance

Hi,
Our policy states, "Three or more incidents of non-compliance will result in testing privileges being revoked pending a documented re-training."  I send warnings via email or via the device (ex. Accuchek) for the first 2 occurrences.  

We have in our policy that "employees will have to complete remedial training if issues are found in competency. After two remedial trainings in a 12 month period, the employee will be locked out of the device." Our poc policy is similar to hospital policy in that three patient id errors is no bueno.

Shaneece and Ren - this is impressive.
Monitoring RALS, emails to supervisor & operator to identify the patient, how to avoid the error, rules for when supervisor is and is not allowed to manually order/result, when we agree to use MRN as sample ID and override - things like that are in place but it's up to the test site supervisor to 'track' frequency, involve the personnel evaluation, and provide the 'penalty'.
We've thought about 'how to' using data from RALS to be the 'enforcer'/remove access then quickly got overwhelmed by practical aspects of the # of operators using the connected devices.
If you are willing, would greatly appreciate how you are tracking, means to do that, and how many operators you have in database. Please and Thank you!

Regardless of the policy or action, I fear that operators are just using a coworkers ID when theirs is revoked.  😕

We have a policy.  See attachment.

STL LABPOC Corrective Action for POC Testing Errors.docx