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Said: Both of the above suggestions are wonderful, but if you have a service agreement you are also welcome to request service if you are having increased issues. Especially if they are re-occurring. Sometimes it is a hardware issue and it's ...

Said: Hi Peggy. Thanks for commenting. Can the CPT code for a microscopic be used because that is what’s being performed no matter the number of elements reported? In other words, do you have to report all the elements to use the...

Said: Hi Falynn,Nephrology is the only service for us which perform the PPM spun urine/urine sediments. We didn't give them a choice (to only report one of the sediment 'results') because, as you state, we had to build the test results/co...

Said: We are experiencing ongoing issues with our i-STAT ACT-K cartridges. While multiple units throughout the hospital utilize these cartridges, only the Cath Lab has encountered consistent discrepancies. We have performed extensive troubles...

Said: I have also find it helpful to send Tech support emails with the information to create the cases so that limits the time of the phone calls. Then once they create the case they email back with the case number and send the email over to ...