Hemochron Signture Elite Connectivity Help
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We just updated our Telcor QML server. With the update the IP address of the QML server changed. We have been able to get all of our devices back up and connected, except for the Hemochron Signature Elites. We updated the Remote IP to match the new IP address of the new server, but they will not communicate and send results. Does anyone have any insight? Hemochron vendor seems to think it is a Telcor issue. All our other devices switched over fine. The Hemochrons are the only devices we actually put the Gateway and Net Mask information in. I am not sure what information to put here. I did try changing to the new Gateway and Net Mask of the new server but still nothing. We have them setup for DHCP. I was not in the department when we got the devices connected so I am not sure where to start. Any help or suggestions are greatly appreciated. Thank you!
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The subnet mask is usually the 255.255.XXX.XX number that IT will give you for your hospital/area. The Subnet mask is something that your IT department will also have to give based on the static IP you are using for your devices. I do not have hemochrons but did recently have to update our RALS server to Azure (cloud). I'm not sure if you are using a VIP (virtual IP) for the Telcor, but it can cause trouble
1. Verify on the meter Telcor server IP is correct, the port # the device uses to communicate to QML Telcor is correct AND the firewall is open for the port #.
2. There is not a software mismatch with your version of QML Telcor and your Sig elite firmware.
3. The baud rate is correct on the device and in Telcor
4. You can ping the network port IPs 5. Have you tried removing the device from Telcor and adding it again?
6. You may have to reset the meter back to factory settings.
Good luck!