i-STAT code 32

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I've seen an explosion of i-STAT code 32 with CG8+ cartridges in the last 2 weeks. I have tried to call Abbott tech support for the last couple of days and have only been able to reach an answering service. Is anyone else seeing this issue?

6 Replies

Reine Makiya

Wed Jan 05, 2022 at 12:31PM

We saw some code 32 on linearity samples last month but no patient results.

Jill Dwyer

Wed Jan 05, 2022 at 1:09PM

Has Abbott called back yet? i'm also having trouble getting a call back from tech support.

Colleen Chiappa

Wed Jan 05, 2022 at 1:15PM

Jill- They called me back yesterday after I had already left. In the voicemail they said they open at 8am eastern and are best staffed before lunch. I was able to connect with someone this morning!

Jill Dwyer

Wed Jan 05, 2022 at 1:25PM

Thanks for the info! I'm pacific time so I called probably around lunch/just after. I'll have to try earlier next time.

Kristie Kutin

Wed Jan 12, 2022 at 3:44PM

Colleen - what lot number are you seeing this issue on? We are starting to see an uptick.

Colleen Chiappa

Wed Jan 12, 2022 at 4:02PM

HI Kristie,
We were having issues with W21324. In the last week, we had a nearly 20% quality code rate for all cartridges with this lot number, mostly code 32. I just put the new lot into use today, here's hoping it helps!

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i-STAT code 32