Nova Statstrip Downtime override increasing

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Hi all,
We had a novanet upgrade a couple of months ago and have seen an increase in downtime overrides. Has anyone else noticed this?

3 Replies

Cindy Engbert

Wed Aug 17, 2022 at 11:39AM

Yes. We have been having this issue for a quite a while now. They just upgraded our Novanet to SP13 today in hopes to fix the issue.

Vicky McArdle

Wed Aug 17, 2022 at 11:42AM

Yes, we upgraded to SP13 just today. SP12 did not process our ADT messages as expected and inpatients were being auto-discharged.

Brian Wittkop

Wed Aug 17, 2022 at 11:58AM

Yes, we had this same issue since we upgraded NovaNet early July. They had to get the developers to install a patch as there was exceptions in Novanet ADT that were causing error messages. This was last week they installed the patch. So far, I haven't seen any downtimes this week and ADT is working fine.

I am guessing SP 13 has this patch. They were working on this for about a month.

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Nova Statstrip Downtime override increasing