GEM 5000 Screen Freezes intermittently - anyone experiencing this on a regular basis?
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Our GEM 5000 screens continue to freeze intermittently, and the instrument has to be restarted making it unusable for 15 minutes. Is anyone experiencing this? Our 2 GEMs are 1 year old.
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I see this occasionally. Our GEMs are 3 years old. I try to reboot each one at least once a week whenever I'm out on the units rounding.
Angie do you think rebooting weekly helps to prevent screen freezing?
I do. I think like any computer, the longer it goes without a reboot the more issues you will have. It also seems to help it be less "laggy".
Thank you, Angie. I will ask staff to reboot weekly. Appreciate your response!
This happens to us randomly and we have to restart also.
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