GEM 5000 Screen Freezes intermittently - anyone experiencing this on a regular basis?

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Our GEM 5000 screens continue to freeze intermittently, and the instrument has to be restarted making it unusable for 15 minutes.  Is anyone experiencing this?  Our 2 GEMs are 1 year old.

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I see this occasionally.  Our GEMs are 3 years old.  I try to reboot each one at least once a week whenever I'm out on the units rounding.

Angie do you think rebooting weekly helps to prevent screen freezing?

I do.  I think like any computer, the longer it goes without a reboot the more issues you will have.  It also seems to help it be less "laggy".

Thank you, Angie.  I will ask staff to reboot weekly.  Appreciate your response!

This happens to us randomly and we have to restart also.

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Beth Gill
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