EPOC scanner issue post software update

14 followers

0 Likes

We are seeing issues with our EPOC's post this recent software update in which the scanner light does not come on and they have to do a hard reboot. Has anyone had this problem? I do have a call into Siemens tech support about it.

5 Replies

Pamala Travis

Wed Nov 20, 2024 at 3:06PM

Yes, we have this issue too. Our Technical Support from Siemens states all hands digging into it. Hopefully it will be fixed soon!

Janet Royal

Wed Nov 20, 2024 at 3:39PM

Is this using the NXS Hosts? I haven't had that problem, but we have another problem where it says it is syncing and it downloads results into Unipoc but is not updating our user information and users that are expired can't be fixed. Siemens is working on our issue as well.
Our older hosts do not have this problem.

Pamala Travis

Wed Nov 20, 2024 at 3:48PM

Yes, this is on the NXS Hosts. We do not have Unipoc, we have Rals. So far, we have not seen any issues with updating users in Rals.

Ivy Douglas

Wed Nov 20, 2024 at 4:10PM

We have QML for our NXS and so far have not noticed an issue with operator updates. Janet is this only since the 4.14.9 update?

Janet Royal

Wed Nov 20, 2024 at 4:53PM

Yes

Subgroup Membership is required to post Replies

Join POCT Listserv now

Topic	Replies	Likes	Views	Last Reply
EPOC scanner issue post software update Ivy Douglas about 11 hours ago	5	0	129	Ivy Douglas about 8 hours ago
PFA-100 Autilia Sisti 1 day ago	0	0	102	Autilia Sisti
HMS+ vs. iSTAT Method Comparison Sara Cabrera 2 days ago	2	2	344	Sara Cabrera about 16 hours ago

Setup Information

EPOC scanner issue post software update