EPOC scanner issue post software update

Janet,  as you describe: our NXS hosts were not updating the user access.  Yesterday a Siemens Support rep stated he had found a solution.  He said a ini file in our Pocellerator server was missing a test "46" in the coding and he re-added it.  This corrected the problem and the NXS hosts began completing the synch'ing step.  They also picked up the missing user's access we had been trying to gain access for them..... I thought this was the end, it wasn't.  A few hours later I started getting complaints that the same meters are now requiring 23 digit patient ID's.  Our customization for this field in CLIENT Pocellerator requires a 10 digit patient ID only.  I have not been able to address this new issue with Siemens yet, I've left messages with the answering service and am waiting for a call back since this morning. I tried resetting the system defaults to one of the NXS meters hoping to fix it... it didn't work.