Clinitek Status + Base connector Troubleshooting

This is the first place I have had a Clinitek utilizing the base for connection. We keep getting the icon that indicates that the analyzer is not connected to the connector and the barcodereader does not work. The tech unplugs it from the wall and replugs it in and it continues fine. It has been happening once or twice a day.  The 2 connecting wires to the base seem snug and not damaged. It it possible the base is going out?  Anyone have experience with this?