WBGQ-A CAP Survey

Have you contacted CAP Customer Service to ensure their manufacturing partner didn't make a mistake?

We got the same thing.  I was - well this will be interesting.   Bucket full of pippettes and out the door i go next week.

Hello! We contacted CAP and asked if we could transfer the contents of the bottle into brand new plastic squeeze bottles that we utilize for a control.  The response was that as long as they are well mixed, and no residual remains in the bottle it was acceptable.  They are working with the material supplier to go back to using dropper bottles or caps.  Hope that helps!  We did discover this WBGQ material was slightly thinner than the previous material. 

Yes, it is more than bizarre, I would say.  It also appears to be a significantly different material - it almost appears to be a thin, translucent hemolysate rather than the thicker, opaque solution like before.  If the idea is to approximate a patient sample, well, this is going in the opposite direction, lol.

Hello! I contacted CAP today and was told there were multiple calls about the dropper to vial change today. The vendor changed the sample container. I asked about if there were any suggestions for pipetting and was told we would be receiving a letter via email to address this issue by the end of today. I still haven’t seen it yet. 

I also asked about the consistency and also noted the sample was clumped/floaters and was instructed by the CAP med techs it was fine to use the sample, but make sure it is well mixed. 

Hope this helps! 
Amanda 

I was thinking about using a syringe instead of pipettes. 

I was extremely surprised as well and called CAP immediately. Basically got the same information as everyone else and asked if I could send a formal complaint. So customer service started a case and sent me an email, which I replied to with several valid points as to how this type of sample is not acceptable for a point of care glucose test: nurses don't use pipettes and are not trained to use them for the test procedure for patients or QC.  PT is supposed to be performed in the same manner as patient testing or QC.  Under no circumstance would pipettes be used.  I hope everyone here calls and sends feedback as well. I asked if there was an alternative PT for POCT glucose that they offer but have not had a response to that yet.

Ah yes, I'm glad someone brought this up here.  For a minute, I thought we ordered the wrong thing, because...why?????!!!  We decided to use the small pipettes that come in our Mono test kit, since we don't use them for testing. 

I also called CAP and was told that they had changed vendors, and we should use a plastic transfer pipette for sampling.  We are placing a drop of blood on a gloved finger and having the operators use that for the sample.

We ran the samples today and there were chunks even though we thought the samples were well mixed.  It's going to be interesting how the results compare to everyone else.  We used pipets to transfer the sample.  It was messy.

I also called CAP when I saw the samples. They told me they had gotten many complaints. They suggested the same thing about pipetting the samples. I told them nurses don't have pipettes nor do they know how to use them. This process totally deviates from the rule of "test the sample the same as Patient testing". They sent out an email yesterday explaining they are looking into it and in the meantime if you can't use the samples, just code the with 11 unable to test.