RALS results won't cross to Epic
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Anyone have any issues before with RALS RESULTS on all devices (different tests) not crossing to Epic/beaker. RALS says ADT messages hadn't crossed since yesterday. We have put in a ticket to reset the LIS...if this doesn't work what next?
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Hello, I am out of office and shall return 4/7/2025. If you require immediate assistance, please contact the main lab at 5872 for Southlake and 4247 for Northlake. Thank you.
Monika Bibbs, MHA, H(ASCP)
Lab, Point of Care Coordinator
Southlake Campus
8701 Broadway
Merrillville, IN 46410
(219) 757-7340
Northlake Campus
600 Grant Street
Gary, IN 46402
(219) 881-5183
mbibbs@methodisthospitals.org
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Do you have a server that sits between? We use a Corepoint and Synapse server and we had to reboot (and apply a patch) it in order to get rid of ADT errors. There should be someone from your LIS/IT/IM and RALS IT that can look at message errors behind the scenes.
Angeline Glomb, MBA, MLS(ASCP)
Manager, Phlebotomy & Point of Care Testing
Don't adapt to the energy in the room; influence it. ~ Unknown