Gem Hemochron 100 ACT: Anyone else sending it back for repairs?
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Anyone else having trouble with the GEM Hemochron 100 ACT device? Just been sending a few back to Werfen to be repaired- device not charging 100% and Ethernet plug snapping off or won't connect. We have 24 Gem Hemochron 100 ACT devices. Most have the ethernet port before the USB-C upgrade. The ones I sent out related to a charging port issue, Werfen automatically replaces the existing port with the new USB-C.
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Hello, I am out of office and shall return 4/7/2025. If you require immediate assistance, please contact the main lab at 5872 for Southlake and 4247 for Northlake. Thank you.
Monika Bibbs, MHA, H(ASCP)
Lab, Point of Care Coordinator
Southlake Campus
8701 Broadway
Merrillville, IN 46410
(219) 757-7340
Northlake Campus
600 Grant Street
Gary, IN 46402
(219) 881-5183
mbibbs@methodisthospitals.org
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