CoagSense Operator List

Hi Cindy,

We had to change the time interval that Telcor sends the operator list to the devices.  It was not collecting all the data sent and therefore, dropping operators.
We changed from every ten minutes (like all other devices) to 12 hours.  For this testing, we aren't updating access often so it works for us.

We have RALS, not TELCOR, but in RALS we have to enter a system password for each operator in their RALS operator profile.  I use a generic password for each CoagSense operator since they need an operator ID to access the meter.  Not sure if this is the case for TELCOR.

Several TelCor connected accounts have given following feedback for solutions that worked for them:
1. We are sending Operator List in batches of 4 operators at a time instead of 10 at a time. We noticed when looking at packet capture logs that the operator list message was getting fragmented in transmission. Our hope is that by sending three smaller messages, the operator list will send without fragmentation.
2. The workaround is to go into Telcor(QML) and slightly modify the operator profiles => add or subtract a middle initial…. This should force an immediate exchange of operator information back from the Telcor database down to the device.
Hope this helps.

We've found that Telcor won't automatically send the operator list to the Coagsense and we have to manually sync it anytime we add a new operator. We do have issues with the entire list disappearing from the instrument but have seen some improvement since we updated the software to the latest version. Our team also put together the attached tip sheet our operators can use to resync the machine themselves if we're not available. 

Resync CoagSense tip sheetx.docx