Setting up iSTAT devices

Hi Ashley,

Are you referring to setting up a wireless i-STAT specifically or docks as well?  We handle both in-house as opposed to involving our IT teams.

For wireless i-STATs we use a laptop with the Abbott NCi program.  I was told by our Field Services team that the NCi program was not compatible with windows 11, but when I called Abbott I was told that this wasn't the case.

For downloaders we have a separate laptop that is off network and off domain.  We disable the wireless and set up the ethernet settings for internet protocol ipv4 to be in the same IP range as the factory settings of the downloader then connect the two via ethernet cable to set them up.  A separate laptop wouldn't be necessary for this process at long as you had admin privelages to adjust the adapter settings.

Hope this helps,

Matt T

Hi Ashley - 

This task is handled by our IT department. For most issues, we have to use a ticket system for IT help. But we have a few go to guys that have been helping us for over 10 years that we can call and they generate the ticket afterwards. Personally, I feel this is best for the experts to complete.

Good luck,
Pam

We set up our docks so infrequently, but as luck would have it, we had three to configure in one month!  We need to request the admin privileges each time we do this.  We use a laptop. 

Hi Matt. Both the devices and the docks. We use the wireless devices. We had a special computer that we used for this that died on us. We were told with windows 11, we would need to use a router and are working with IT to get that here so we can set up our devices and docks. My colleague spoke with one of our networking guys and he thought the setup process seemed odd and way more involved than it needed to be and thought it was something they could easily do so I told her I would reach out on here to see what others are doing. I figured it had to be similar to what we are doing but it has always been handled by our IT colleagues so we haven't had much hands on with the setup process outside of moral support. :)