RALS and EPOC NXS host
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Hi all,
Our system upgrade our old EPOC host to the new epoc NXS. All 35 of our EPOC are stating the same issue. Since then, we have this E84 error and cannot do patient testing. We called siemens tech support and RALS tech support to no solution. We upgrade our firmware and evad to the most recent one, performed QC and still locked out. We checked out configuration in RALS and everything. The old host still works, but somehow the new host is not. Did anyone who used RALS and EPOC NXS had this problem?
Our system upgrade our old EPOC host to the new epoc NXS. All 35 of our EPOC are stating the same issue. Since then, we have this E84 error and cannot do patient testing. We called siemens tech support and RALS tech support to no solution. We upgrade our firmware and evad to the most recent one, performed QC and still locked out. We checked out configuration in RALS and everything. The old host still works, but somehow the new host is not. Did anyone who used RALS and EPOC NXS had this problem?
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1. Have you tried disabling the QC schedule in RALS as a troubleshooting step?
2. Another thing to double check is that the new hosts are marked as "Licensed" in the device menu.
Good luck!