RALS and EPOC NXS host
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Hi all,
Our system upgrade our old EPOC host to the new epoc NXS. All 35 of our EPOC are stating the same issue. Since then, we have this E84 error and cannot do patient testing. We called siemens tech support and RALS tech support to no solution. We upgrade our firmware and evad to the most recent one, performed QC and still locked out. We checked out configuration in RALS and everything. The old host still works, but somehow the new host is not. Did anyone who used RALS and EPOC NXS had this problem?
Our system upgrade our old EPOC host to the new epoc NXS. All 35 of our EPOC are stating the same issue. Since then, we have this E84 error and cannot do patient testing. We called siemens tech support and RALS tech support to no solution. We upgrade our firmware and evad to the most recent one, performed QC and still locked out. We checked out configuration in RALS and everything. The old host still works, but somehow the new host is not. Did anyone who used RALS and EPOC NXS had this problem?
3 Replies
Did you make sure to download the NXS specific evad? It is different than the evad for the old host.
Yes, we did.
We had tried everything. I think we pretty much exhausted all our options.
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