QML help

There's a lot of things that can cause ADT errors.  It really depends on your QML setup and your HIS (Epic?)  I'd recommend calling Telcor support.  1-866-489-1207 They're always super helpful and they never judge...trust me, I've asked them lots of dumb questions! :)

Both Daniellle and Angela are correct. Since you are new, I would 100% connect with Telcor support. Call the 866 number that Danielle gave and ask for POC support. It is most likely due to a test being ran by date/time that does not correlate with what the patient's registration date/time allows. As in...the patient test occurred prior to date/time that the registration indicates that they became a patient. The other item is that the person's registration might not be the type that is sent to QML, such as an "inpatient" vs. an "observation" type of registration. Both are easily navigated through using the Search ADT under the RESULTS tab. Fixing it is easy, understanding why might take investigation. 

Good luck!
Erika

I agree with all of the above. Tech Support should have someone that can work with you to set up things and explain how your facilities are set up. Every facility may be different. When I get those exceptions, it is an ADT issue. I research the patient account number, if it is valid, I send it across the interface. We also document RLDATIX Events for sample IDS that do not match or not found in ADT. As most of the time those are incorrect because they did not scan an armband and hand typed a sample ID into the instrument.  Also, with ADT, they will need to also check and make sure your mapping for your instruments is mapped and configured properly. But if you ever have any questions, you can always email me tbahm@stph.org. I would be happy to help, but I may not have an exact answer as a lot of facilities are set up differently. Oh, another recommendation. Get your IS department, and Telcor and someone from the Instrument connectivity person on a call at the same time too. If not, they may go back and forth and it is time consuming. 

Thank you all! I called and got help in resolving these. I appreciate the responses.